Topic: error 0xc000005

[jack254]

I have never used a forum to solve problems before and am hoping someone can help with this. My computer has been doing a few things lately that were not too bothersome, such as requiring me to reconnect to the internet even though I am already connected but now I have more serious problems. I am now trying to burn some DVD's and using Sonic that came with the computer and Nero I keep getting this Oxc000005 error. I did some reading and downloaded various malware/virus software and can not get rid of this error. After some more reading and fustration I downloaded SP3. After rebooting computer I still have the Oxc000005 error but I also get a DEP error just trying to open My Documents. My hijack this file is

C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPNRA.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\RTHDCPL.EXE
C:\HP\KBD\KBD.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\DISC\DISCover.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\eHome\ehSched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Everyday Auto Backup\AutoBackup.exe
C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsSyncAgent.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Panasonic\VideoCamSuite\VideoCamSuiteAutoStart.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\HP_Administrator\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=101912&l=dis
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://toolbar.ask.com/toolbarv/askRedirect?o=101703&gct=&gc=1&q=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://toolbar.ask.com/toolbarv/askRedirect?o=101703&gct=&gc=1&q=%s
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
R3 - URLSearchHook: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre0.dll
R3 - URLSearchHook: DefaultSearchHook Class - {C94E154B-1459-4A47-966B-4B843BEFC7DB} - C:\Program Files\AskSearch\bin\DefaultSearch.dll
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre0.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O3 - Toolbar: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre0.dll
O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
O4 - HKLM\..\Run: [DISCover] C:\Program Files\DISC\DISCover.exe nogui
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe"  /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe" -startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Everyday Auto Backup] C:\Program Files\Everyday Auto Backup\AutoBackup.exe /1
O4 - HKCU\..\Run: [PhotoshopElementsSyncAgent] C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsSyncAgent.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - Global Startup: Auto run of VideoCam Suite 1.0.lnk = C:\Program Files\Panasonic\VideoCamSuite\VideoCamSuiteAutoStart.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Updates From HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file missing)
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - https://wimpro.cce.hp.com/ChatEntry/downloads/sysinfo.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1180228293750
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1179975207609
O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{31AC4C72-A9B7-4D78-A58C-C717821B6BB7}: NameServer = 67.69.234.1 207.164.234.193
O17 - HKLM\System\CCS\Services\Tcpip\..\{6D444A95-AD7C-45AE-8F7F-0726581DFB54}: NameServer = 209.226.175.223,198.235.216.134
O17 - HKLM\System\CS1\Services\Tcpip\..\{31AC4C72-A9B7-4D78-A58C-C717821B6BB7}: NameServer = 67.69.234.1 207.164.234.193
O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: SolidWorks Licensing Service - SolidWorks - C:\Program Files\Common Files\SolidWorks Shared\Service\SolidWorksLicensing.exe

--
End of file - 15212 bytes

I

[Kevin]

Welcome to KRC Forum.

Let's see if we can trace the problem. Right click on My Computer and go to Manage. Then click on Event Viewer on the left panel. Click on Application and look for any red or yellow icons showing errors and warnings. Just double click on one if found and then click on the third icon that looks like two pieces of paper. This will copy the error into your clipboard. Paste the error message here. Give me the last 3-5 errors from here. Then go to System and do the same thing. You can copy/paste all of them into your next reply (no need for separate replies).

One of these methods should fix the Dr. Watson (DEP) problem:

1. Go to My Computer->Tools->Folder Option->View and check 'Show hidden files and folders' and uncheck 'Hide protected operating system files'. Go to your c: drive. Right click on the boot.ini file and go to Properties. Uncheck the box that says Read-only and click OK. Then double click on the boot.ini file to open it. Change the line that says /NoExecute=OptIn and change it to /NoExecute=AlwaysOff. Now save the file and close it.

2. Right click My Computer and select Properties. Go to Advanced tab->Startup and Recovery and click Settings. Click the drop-down box next to 'Write debugging information' and select none.

3. Go to Start->Run and type in regedit and hit OK. Go to File->Export and save the registry somewhere as a backup. Go back to the Registry Editor and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\AeDebug. Double click on 'Auto' (in the right pane) and modify the value to 0.

[jack254]

O.K. thanks for getting back so quick to me. I was posting my reply when my son turned off my computer. I made the changes you requested and I still get this error. I see the paper symbol beside the errors but I am not too computer smart. Where is the clipboard the files are posted to? I thought they might be in windows accessories but I only see notepad. I may not be able to post back right away as my wife got called into work and now I have to babysit.

[jack254]

I think I found the files. Hope this is write.

Type   Date   Time   Source   Category   Event   User   Computer
Information   08/11/2009   10:46:12   gusvc   None   0   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:45:12   gusvc   None   0   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:44:54   Winlogon   None   1002   N/A   FAMILYCOMPUTER
Error   08/11/2009   10:44:45   Application Error   None   1000   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:39:37   iPod Service   None   0   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:38:57   SecurityCenter   None   1800   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:38:45   avg8emc   None   1   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:38:03   LightScribeService   None   4   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:37:57   Bonjour Service   None   1   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:37:56   bgsvcgen   None   0   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:37:53   ARSVC   None   105   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:37:52   Adobe Active File Monitor 7.0   Devices    2570   N/A   FAMILYCOMPUTER
Warning   08/11/2009   10:36:09   Userenv   None   1524   HP_Administrator   FAMILYCOMPUTER
Information   08/11/2009   10:35:17   Winlogon   None   1002   N/A   FAMILYCOMPUTER
Error   08/11/2009   10:35:05   Application Error   (100)   1000   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:11:40   iPod Service   None   0   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:10:43   SecurityCenter   None   1800   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:10:28   avg8emc   None   1   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:09:30   LightScribeService   None   4   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:09:23   Bonjour Service   None   1   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:09:21   bgsvcgen   None   0   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:09:20   ARSVC   None   105   N/A   FAMILYCOMPUTER
Information   08/11/2009   10:09:19   Adobe Active File Monitor 7.0   Devices    2570   N/A   FAMILYCOMPUTER
Information   08/11/2009   08:29:26   gusvc   None   0   N/A   FAMILYCOMPUTER
Information   08/11/2009   08:28:46   Winlogon   None   1002   N/A   FAMILYCOMPUTER
Error   08/11/2009   08:28:38   Application Error   (100)   1000   N/A   FAMILYCOMPUTER
Information   08/11/2009   08:28:26   gusvc   None   0   N/A   FAMILYCOMPUTER
Information   08/11/2009   08:25:38   Winlogon   None   1002   N/A   FAMILYCOMPUTER
Error   08/11/2009   08:25:05   Application Error   (100)   1000   N/A   FAMILYCOMPUTER

[Kevin]

I only need the ones with the errors and/or warnings which I see 4 here. You can double click on them one at a time. Just double click on one now and click on the icon with the two papers. Then right click and paste in your next reply. Do this for the other remaining errors.

[jack254]

I hope this is not too fustrating, but when I click on the two papers I don't know where this info is going. When I double click on the two paper icon I just get a "Whats This". I am learning a little though I see you can apply filters and show just errors and warnings which is what I have done. The only place I see where the files are is in export. Which I have done below. I don't know if I am exporting the proper files. If its is not too fustrating can I get some additional details. I don't understand where I am supposed to right click to paste reply.

Event Type:   Error
Event Source:   Application Error
Event Category:   None
Event ID:   1000
Date:      08/11/2009
Time:      18:02:36
User:      N/A
Computer:   FAMILYCOMPUTER
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 65 78 70   ure  exp
0018: 6c 6f 72 65 72 2e 65 78   lorer.ex
0020: 65 20 36 2e 30 2e 32 39   e 6.0.29
0028: 30 30 2e 35 35 31 32 20   00.5512
0030: 69 6e 20 75 6e 6b 6e 6f   in unkno
0038: 77 6e 20 30 2e 30 2e 30   wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66   .0 at of
0048: 66 73 65 74 20 30 30 30   fset 000
0050: 30 30 30 30 30 0d 0a      00000..

[Kevin]

That's not a problem. When you click on that icon with the two papers, Windows already made a copy of it. All you have to do is right click and paste it here. Repeat for the next few/recent errors or warnings (click on icon and right click to paste here).

[jack254]

I understand now. This should be second error

Event Type:   Error
Event Source:   Application Error
Event Category:   None
Event ID:   1000
Date:      08/11/2009
Time:      22:04:25
User:      N/A
Computer:   FAMILYCOMPUTER
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 65 78 70   ure  exp
0018: 6c 6f 72 65 72 2e 65 78   lorer.ex
0020: 65 20 36 2e 30 2e 32 39   e 6.0.29
0028: 30 30 2e 35 35 31 32 20   00.5512
0030: 69 6e 20 75 6e 6b 6e 6f   in unkno
0038: 77 6e 20 30 2e 30 2e 30   wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66   .0 at of
0048: 66 73 65 74 20 30 30 30   fset 000
0050: 30 30 30 30 30 0d 0a      00000..

[jack254]

This is third error:
Event Type:   Error
Event Source:   Application Error
Event Category:   None
Event ID:   1000
Date:      08/11/2009
Time:      22:02:01
User:      N/A
Computer:   FAMILYCOMPUTER
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 65 78 70   ure  exp
0018: 6c 6f 72 65 72 2e 65 78   lorer.ex
0020: 65 20 36 2e 30 2e 32 39   e 6.0.29
0028: 30 30 2e 35 35 31 32 20   00.5512
0030: 69 6e 20 75 6e 6b 6e 6f   in unkno
0038: 77 6e 20 30 2e 30 2e 30   wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66   .0 at of
0048: 66 73 65 74 20 30 30 30   fset 000
0050: 30 30 30 30 30 0d 0a      00000..

[jack254]

This is first error in "system" event viewer:

Event Type:   Error
Event Source:   W32Time
Event Category:   None
Event ID:   29
Date:      09/11/2009
Time:      18:22:31
User:      N/A
Computer:   FAMILYCOMPUTER
Description:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible.  No attempt to contact a source will be made for 29 minutes. NtpClient has no source of accurate time.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[jack254]

This is the second error in "system" event viewer. By the way, thanks again for trying to sort this out.

Event Type:   Error
Event Source:   W32Time
Event Category:   None
Event ID:   17
Date:      09/11/2009
Time:      18:22:31
User:      N/A
Computer:   FAMILYCOMPUTER
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 30 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[jack254]

This is third error in "system" event viewer:

Event Type:   Error
Event Source:   Service Control Manager
Event Category:   None
Event ID:   7026
Date:      09/11/2009
Time:      18:07:40
User:      N/A
Computer:   FAMILYCOMPUTER
Description:
The following boot-start or system-start driver(s) failed to load:
ftsata2

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Kevin]

Any problems using your DVD drive to read CDs or DVDs?

If possible, try uninstall Sonic DVD and Nero via your Add/Remove Programs panel. Restart the computer and then reinstall both programs back to see if the problem is still there.

[jack254]

I can read cd's and dvd's but I have not been able to write anything to them using
sonic or nero. I don't have the disks for sonic since it was preinstalled on the computer. The nero that I had installed was a trial version. I will try uninstalling and reinstalling the nero. If the nero works I will probably purchase a copy.

[jack254]

Success! I think I have everything working again. I have not reloaded nero or sonic yet. I can look at all my pictures and video in my documents without windows shutting me down. I do still get an error that if its easy to fix great if not I will quit while am ahead. I have some AVI files downloaded that if I try to open with windows media player or quicktime windows locks up The error I get is below (first of several). If I should start a new thread let me know. Again thanks for all the help, would not have been able to figure this out without your help.

Event Type:   Error
Event Source:   Application Error
Event Category:   None
Event ID:   1000
Date:      10/11/2009
Time:      21:06:09
User:      N/A
Computer:   FAMILYCOMPUTER
Description:
Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 77 6d 70   ure  wmp
0018: 6c 61 79 65 72 2e 65 78   layer.ex
0020: 65 20 31 31 2e 30 2e 35   e 11.0.5
0028: 37 32 31 2e 35 31 34 35   721.5145
0030: 20 69 6e 20 75 6e 6b 6e    in unkn
0038: 6f 77 6e 20 30 2e 30 2e   own 0.0.
0040: 30 2e 30 20 61 74 20 6f   0.0 at o
0048: 66 66 73 65 74 20 30 30   ffset 00
0050: 30 30 30 30 30 30 0d 0a   000000..

[Kevin]

What did you do to resolve the problem?

Is Windows Media Player crashing on you? It seems to be having a problem from the last error you posted. If you have any special video codecs installed, try uninstalling them and see if the crashing returns. If not, you can try installing the codecs back and see how it goes from there.

[jack254]

Sorry, I have been away from computer for a little bit. I am not sure whether removing sonic and nero is what fixed problem or not. I reloaded nero but not sonic. Windows media player seems to play some mpegs of videos from my camera but not any avi's. Sonic crashes when I try to load avi's also. I found a codec called ffdshow in device manager that when I click on properties I get an error. I deleted the file but it reappears when I play an MPEG with media player. Should I delete all the audio and video codecs and try again? I have read a little about codecs and some seem problematic. Is there location where I can get all the codecs I need in one place. How do I know which codecs to download. Sorry for so many questions, but I am pretty new to this. Ultimately, I would like to burn these AVI's to a dvd. I tried just copying the AVI's to a data dvd, but they don't play in my older Denon DVD or my newer Sony Blue-Ray. Should I try converting AVI's to a different format suitable for a DVD player? How?

[Kevin]

You can go to your Add/Remove Programs panel and remove all the codecs you installed before in the past. Before getting any codecs installed back, try using a program called VLC Player which you can download for free at:

http://www.videolan.org/vlc/

It should be able to play a lot of different media types that are encoded using different codecs. If you still have problems viewing some videos, then I highly recommend getting the K-Lite Media Codec Pack:

http://download.cnet.com/K-Lite-Mega-Codec-Pack/3000-13632_4-10794603.html

It usually contains a good amount of the common codecs that you will need.

Depending on the DVD player you have, they may not be able to play AVI or DivX encoded video files. You can use your Nero burning software to burn those AVI files as video instead of data (where you just drag and drop the files). The software should be able to convert the video files for you (this will take some time).

You can also use third party programs to do the conversion if you like. Most DVD players should definitely support the MPEG format. You can try using avitompeg to do this:

http://www.avitompeg.net/

It will convert the avi files to mpeg and then you can try burning it to a DVD.

[jack254]

O.K. I know its probably right in front of me, but all I see are programs listed. I see a bunch of windows programs and updates along with media player, but I don't see anything labelled video or audio codecs. I tried removing the codecs using control panel>system>hardware>device manager>sound video controllers but I delete the video codecs and as soon as I delete them they reappear when I check to see that they were removed. I am learning, hopefully this is not too annoying. Again, thanks for the help.

[Kevin]

They are usually clearly labeled as codec in their name if you installed them using those "packages". Otherwise, if you installed them manually (one at a time), they might be in their original names. We can just skip this step if that's the case.

Just give VLC a try to see if they play your videos.

[jack254]

O.K. I downloaded VLC player and can open and watch all my AVI files. When I try using NERO to convert AVI files I get an error and the program shuts down. I will try using avitompeg to burn a disc and let you know how I make out. Thanks for your continued help.